01978 361 442 richard@emralhouse.co.uk

Some of Our Most Frequently Asked Questions…

And other questions you may have!

 

Some of Our Most Frequently Asked Questions…

And other questions you may have!

We understand considering using the services of a nursing home to assist either yourself or a loved one can be a stressful and confusing time, and you may have many questions about what to expect or what will happen.

Below are some of our most frequently asked questions we get asked by clients and residents when considering using Emral House Nursing Home’s services. 

We hope this helps ease your concerns, but should you have any further questions we haven’t addressed here or on the website, please feel free to contact us either by email at richard@emralhouse.co.uk or phone on 01978 361 442, and we will do our best to assist you and address any concerns.

We understand considering using the services of a nursing home to assist either yourself or a loved one can be a stressful and confusing time, and you may have many questions about what to expect or what will happen.

Below are some of our most frequently asked questions we get asked by clients and residents when considering using Emral House Nursing Home’s services. 

We hope this helps ease your concerns, but should you have any further questions we haven’t addressed here or on the website, please feel free to contact us either by email at richard@emralhouse.co.uk or phone on 01978 361 442, and we will do our best to assist you and address any concerns.

Which regulating bodies is Emral House registered with?

Emral House is registered with the Care Inspectorate Wales (CIW) as a General Nursing Home with 45 beds.

A summary of our most recent report can be found here: https://careinspectorate.wales/emral-house-nursing-home

What type of care does Emral House provide?

As a General Nursing Home, we provide care for elderly adults whose problems are mainly physical.

Although we may employ some mental health nurses, we are not registered to accept mentally infirm patients if that is the primary problem.

There is, however, no sharp line between physical and mental health and some of our residents do suffer some degree of confusion in addition to their physical problems.

What degree of care is provided by Emral House?

We have qualified nurses on duty 24-hours a day, every day of the week and we are equipped to provide nursing care to highly dependent, chronically sick and terminally ill patients.

We have a vast range of lifting equipment to assist with the mobility of residents, as well as orthopaedic accessories and pressure-relieving mattresses to protect residents against skin damage and aid in the treatment of pressure sores.

What is the layout of Emral House?

Emral House consists essentially of two, 2-storey buildings; Unit A which is the original building we call ‘Emral’ situated to the front of the home on Chester Road, and Unit B which we call ‘The Paddock’ which is to the rear of the home and faces onto Grove Road.

These are joined by a single-storey, flat-roofed structure that houses the utility areas, such as The Laundry Room and Assisted Bathrooms, a linking corridor and 4 single bedrooms which overlook the garden.

The bedrooms are located on both the ground and first floor. There is a 5-person passenger lift and two staircases serving the first floor in Unit A and the same arrangement exists for the first floor in Unit B.

Emral House Nursing Home Plan

How does the Nurse-call System work?

In every room and en-suite bathroom there is a Nurse-call System button in place. Pressing this button will summon a nurse or carer to your assistance at any time of the day or night from one of the two main nurses stations.

What will a new resident need to bring with them to Emral House?

A new resident will only need to bring their clothes and personal items ( such as handbag, wallet, toilet bag and other small items of a personal nature) with them.

Everything else, such as towels, linen and meals are provided by the home.

Are you insured?

The home is insured at the rate of £500.00 per person for valuable effects left in the room, but insurance cover does not extend to your cash securities, monies and items of particular value and you are responsible for personal insurance of any items or for values in excess of those covered by the home’s insurance policy, a copy of which is available for inspection on request. In any event ‘unexplained loss’ will not be covered.

When are meal times and what is available?

Meals are served in the dining room or in your own room according to your wishes at the following times;

8am – 9:30am: Almost any choice or combination of hot and cold breakfast is available.

10:45am: Coffee or tea with biscuits

12:30pm: The midday meal consists of a main menu of 2 courses, with an alternative to the main menu available on request. The menu is revised every 28 days and amended based on feedback from residents.

3pm: Coffee or tea with biscuits

5pm: The evening meal consists of a choice of hot and cold dishes of 2 or 3 courses. As like the midday meal, the menu is revised regularly based on feedback from residents.

8:30pm: Bedtime drinks and snacks to order.

Alcoholic beverages such as wine, sherry, lager or Guinness are available with or in between meals on request.

While the above represents a brief description of the meals and times available, there is considerbale flexibility to allow for special diets or poor appetites, which elderly or sick people often experience.

Further to this, we are always looking for new ideas to improve the menu, and so the feedback we receive from our residents is very valuable and encouraged.

Will I lose any of my rights if I live in a Nursing Home?

It is important to remember that your legal, civil and human rights will not change just because you have become a resident in a nursing home.

You can still be registered on the Electoral Role, and you will be assisted in voting when required if you wish to do so.

If you require external and independent legal advice and you do not have a legal representative, we will assist you in finding one.

The only thing that may change when you become a resident at Emral House is your address.

How will your staff address me?

You will be addressed in the way you prefer and not necessarily in the same way by every member of staff.

If, for example, you would like older and more senior members of staff to address you by your first name and younger members of staff to address you more formally, then your wishes will be respected.

Whichever you prefer, please let us know as soon as you have decided.

Will I have a Care Plan?

It is necessary for the home to create and maintain a record relating to your care. This is called a Care Plan and it’s purpose is to provide us with the information we need to provide you with all  necessary support.

Please be aware that it will be necessary for others such as your GP and our inspectors to view your Care Plan from time.

Your Care Plan must also be shared with your Representative if you have one so we can agree on how best to meet your care needs.

When can Family and Friends visit the home?

Your visitors are welcome at all times, day or night, and can stay as long as you wish them to.

We encourage family and friends to visit as often as possible, but for security and health and safety reasons all visitors are required to sign the visitors book in the hallway on arrival.

Can I visit outside of the home?

You may visit out of the home whenever you wish and for as long as you wish if you are able.

However, the home cannot be responsible for you outside the home unless you are accompanied by a memeber of staff acting in the course of their employment.

Can I bring my pet with me?

We do sometimes allow residents to bring their pet into the home to live with them, but this decision is made at our discretion based on the type of pet and other factors.

However, we are open to requests and there are no hard and fast rules on this with each request being considered based on each residents own circumstances by our Manager.

Can I smoke in the home?

Residents may smoke only in their bedroom with the permission of our Manager.

Visitors and staff are not allowed to smoke anywhere in the building in accordance with smoking laws in the UK.

What is your Assessment Process?

When we recieve a request for a room at Emral House from a prospective client or someone acting on their behalf, the first thing that will happen is the Manager or her Deputy will arrange to visit the client in order to carry out a nursing assessment.

The reason for this is that we have to be sure that our criteria for admission are satisfied.

The criteria that have to be satisfied are;

1. that we have the resources to meet the needs of the prospective client.

2. that the prospective client does not have behavioural problems so severe as to cause offence or distress to existing clients.

3. that Emral House is an appropriate placement for the prospective client.

Assessments by other agencies will also be carried out and it must be agreed between the client or client’s representative, the other agencies and us that the placement is the best choice before proceeding further.

Do you offer Trail Periods?

Trial visits and Trial periods can be arranged usually following a successful assessment.

Please discuss this with our Manager or Nurse during the initial assessment.

What do I do if I am unhappy?

In keeping with our aims we are committed to providing our residents with nursing care and a service of the highest professional standards, in a comfortable, homely and safe environment and to the sympathetic and caring consideration of the needs of their relatives.

If we fail to meet these standards, or if you are a resident who has become unhappy at Emral House, we strongly encourage you or your family member to speak to a member of staff who may be able to help to put things right.

If you are still unhappy, then please ask to speak to the nurse in charge, the Manager or the Responsible Individual who will all work with you to try and resolve the problem.

A copy of our Complaints Procedure is issued to all residents with more information.

Want to enquire about availability at Emral House?

A 30 Year Old Reputation To Be Proud Of

A 30 Year Old Reputation To Be Proud Of

A 30 Year Old Reputation To Be Proud Of